Privacy Policy

Servicing Stop Ltd has taken the necessary steps to be compliant with the General Data Protection Regulation (GDPR) introduced 25 May, 2018.

Introduction and applicable terms

Servicing Stop Ltd ('we' or 'us') takes your privacy very seriously. This document refers to your personal data, how we use it, why we use it and our legal basis for doing so. It also explains your rights as an individual over how your personal data is used. Personal data is defined as information concerning any living person that is not already in the public domain.

The General Data Protection Regulation (GDPR) is legislation for a new form of data protection which replaces The Data Protection Act (DPA) and Privacy and Electronic Communications Regulations (PECR). It is applicable throughout the EU and is far more extensive and far reaching than the former rulings, seeking to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data both in and out of the EU. It should be noted that GDPR does not apply to information already in the public domain such as Companies House Data. Servicing Stop Ltd is pleased to provide the following GDPR information:

Who we are

Servicing Stop is a UK based car servicing provider. Company No. 6558606  | VAT Registration 939 7924 59

Personal Data

The type of personal information you may provide us with will typically include your name, address, date of birth, telephone number, email address, bank account and payment card details and any feedback you give to us, including by phone, email, post, or when you communicate with us via social media.

Servicing Stop uses the information you provide us with: to provide quotations for car servicing, MOT tests, repairs; initiate and complete contracted work; make telephone contact and to email or SMS text message you responsible PR and marketing information we feel as a company may be of interest to you. By using our website to contract us for services and opting in,  you are giving Servicing Stop permission to maintain a marketing dialogue with you until you either opt out (which you can do at any stage) or we decide to desist in promoting our services. Servicing Stop ensures the independent garages contracted to carry out services, MOT tests or repairs on our behalf will in no way jeopardise the rights of our customers under the GDPR.  

Any information Servicing Stop holds about you and your business encompasses all the details we hold about you and any sales transactions including any third-party information we have obtained about you from public sources and our own suppliers such as credit referencing agencies.

The medium by which we collect and process your data includes: our websites; customer application; garage manager application; over the phone (and subsequently entered into our websites).

Servicing Stop will only collect the information needed so that it can provide you with the services you have contracted us for; or for PR and marketing services. We do not sell or broker your data, although coincidentally there may be times when your information could be contained in data that Servicing Stop has purchased from a third-party list broker, on behalf of a client.

Some personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally identifying information such as Internet Protocol (IP) addresses. Servicing Stop may from time to time use such information to identify its visitors. Servicing Stop may also collect statistics about the behaviour of visitors to its website.

The Servicing Stop website uses cookies. Cookies are small files that are stored on your computer. They are designed to collect a modest amount of data specific to you and a website. They can be accessed either via the web server or the client computer. The cookies allow the server to deliver a page tailored to you, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next. More information regarding cookies can be found at https://cookiepedia.co.uk. Servicing Stop’s website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the Servicing Stop website. A full list of the cookies we use is listed and explained in our Cookie Policy.

Legal basis for processing any personal data

To meet Servicing Stop’s contractual obligations to clients and to also respond to marketing enquiries.

Legitimate interests pursued by Servicing Stop

To market our company in the most effective way and to fulfill our contractual obligations to our customers.

Consent

When you opt-in, you are giving consent to Servicing Stop to process your personal data for the purposes outlined. You may withdraw consent at any time by updating your preferences; by emailing datacontrol@servicingstop.co.uk or by phoning 0203 906 1793 or writing to us at:

Data Protection Officer

Servicing Stop Ltd
Nicholas House
River Front
Enfield
EN1 3TF

Disclosure

Servicing Stop may pass a limited amount of your Personal Information to third parties exclusively to process work on its behalf, including our Garage Partners who need certain data to collect, service and deliver a customer’s vehicle. The information we may share includes: a customer’s name; phone number (available 24 hours prior to a booking); email; vehicle registration; address. This information is shared via our live-system website and via our Servicing Stop Garage Manager App. Servicing Stop requires these third parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR.

Servicing Stop does not broker or pass on information gained from your interaction. However, Servicing Stop may disclose your Personal Information to meet legal obligations, regulations or valid governmental requests. Servicing Stop may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of Servicing Stop Ltd, its clients and/or the wider community.

Retention Policy

Servicing Stop retains collected personal data indefinitely (unless instructed otherwise). The purpose for this is to adequately serve the full lifecycle of a customer’s vehicle; and subsequent vehicles. We only use this data for the purpose originally contracted for, and to market this purpose.

Data storage

The personal data we collect from you may be stored on secure servers, and processed by individuals based inside the European Economic Area. You agree to this storing and processing. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this Privacy and our Cookie Policy.

Transmitting information via the internet is never completely secure. Although we will do our best to protect your personal data, the security of your personal data transmitted to us cannot be guaranteed. Any transmission is at your own risk. You acknowledge and agree that we shall not be responsible for any unauthorised use, distribution, damage or destruction of personal data, except to the extent we are required to accept such responsibility under data protection laws.

Your rights as a data subject

At any point whilst Servicing Stop is in possession or processing your personal data, all data subjects have the following rights:

You can request the following information:

To access what personal data is held, identification will be required

Servicing Stop will accept the following forms of ID when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Servicing Stop is dissatisfied with the quality, further information may be sought before personal data can be released.

All requests should be made to datacontrol@servicingstop.co.uk or by phoning 0203 906 1793 or writing to us at:

Data Protection Officer

Servicing Stop Ltd
Nicholas House
River Front
Enfield
EN1 3TF

Complaints

In the event that you wish to make a complaint about how your personal data is being processed by Servicing Stop, you have the right to complain to Servicing Stop’s CFO (Chief Financial Officer). If you do not get a response within 30 days you can complain to the ICO (Information Commissioner's Office).

 

This policy was last updated: 2018-05-10
Version 1.1

Copyright © 2018 Servicing Stop Ltd. All Rights Reserved. Registered in the UK No.6558606  |  VAT Registration 939 7924 59
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