Privacy Policy

Servicing Stop Ltd is fully compliant with the Data Protection Act 1998 (the DPA). From May 2018 this will be replaced by the General Data Protection Regulation (GDPR) 2018. Servicing Stop Ltd is taking the necessary steps to be in line with the new regulation prior to its introduction.

Applicable terms

Servicing Stop Ltd ('we' or 'us') takes your privacy very seriously. Please read this Privacy policy and our Cookies policy carefully. Both documents explain our data protection policy and how we may use any personal data we collect from you or that you provide to us.

All activity on www.servicing stop.co.uk (our website) is logged and monitored in order to help us keep your personal information safe and secure. Servicing Stop Ltd fully complies with both the Data Protection Act 1998 (DPA) and the General Data Protection Regulation (the GDPR) which will replace the former from May 2018. By using our website you agree to the collection, use and transfer of the information you provide to us in conjunction with the terms of this Privacy policy.

Data controller

For the purposes of the DPA and the GDPR, Servicing Stop's designated data controller is:

David McNeill

Servicing Stop Ltd
Nicholas House
River Front
Enfield
EN1 3TF

Tel: 0203 906 1793
Email: datacontrol@servicingstop.co.uk

Changes to the policy

We may occasionally make updates or changes to our privacy policy. If we do so, we'll include details of them here.

Our principles

Your information and how we will use it

You may be giving us information about yourself by filling in forms on our website, providing feedback or corresponding with us by phone, email or otherwise. This includes, for example, information you provide when you do any of the following:

Typical information you may give

Information we may receive about you from other sources

Reasons we may use this information

Again, this information is treated with the utmost confidence and adheres strictly to the privacy laws and regulations that apply for this purpose within the UK. The information we have obtained from you is used solely for the job you have contracted us to perform. We will always inform you of the identity of the garage allocated to perform your service/MOT/repairs upon the confirmation of your booking.

Length of time we will keep your details on record

Under normal circumstances, we keep your details on record indefinitely. This allows us to log your vehicle's service cycle so we can issue you with a reminder when your next service or MOT is due. We do this primarily from a safety perspective and will remove you from our database entirely if you so desire. From a secondary perspective, we also use your details to keep you informed of any upcoming offers, sales or discounts that may be approaching (Black Friday, Cyber Monday, January Sales, etc).

Passing on information about you to third parties

To operate effectively as a business we may need to pass your information onto selected and trusted third parties. The third parties we may share information with are:

Delegates

If you have been appointed by any person to manage their booking on their behalf, you warrant that you have the full authority of that person to provide us with their personal data for us to use in accordance with this Privacy policy. You're responsible for ensuring that the person has read and understands the terms of this Privacy policy and agrees to its terms.

Other third party websites

Our website may, from time to time, contain links to and from third-party websites, including those of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies. We don't accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Security and safe storage of your personal information

Whilst Servicing Stop Ltd takes every precaution to ensure your email correspondence with us remains secure, we cannot guarantee that online communication with us cannot be intercepted or monitored by other internet users. Therefore, if your enquiry is of a private and confidential nature, we recommend contacting us by the telephone numbers listed in the 'Contact Us' section of our website.

How can you access, correct your information and withdraw consent?

If you feel any of the data we hold about you is incorrect, you can take steps to correct it by contacting our Data Protection Officer.

From 25 May 2018, depending on the circumstances, you may also have the right to:

At Servicing Stop, our customers' data is of paramount importance and we take every precaution to ensure it remains secure. Should you think we have misused your data, or if you do not believe we are holding it securely you should contact us. If you are not satisfied with our response you can contact the Information Commissioner's Office (ICO) and they will be able to advise you on the best course of action to take.

Comments and questions

You can send any queries and comments about this Privacy policy by email to datacontrol@servicingstop.co.uk or by mail to Data Control, Servicing Stop Ltd, Nicholas House, River Front, Enfield EN1 3TF.

Last updated: 10 November 2017

Copyright © 2017 Servicing Stop Ltd. All Rights Reserved. Registered in the UK No.6558606  |  VAT Registration 939 7924 59
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